Returns & Refunds

We want you to love what you've ordered. If something isn't right, we're happy to help.

Changed your mind or ordered the wrong size?

When you buy from Pullen Apparel, you have the legal right to cancel your order within 14 days of receiving your goods, without having to give us a reason.

After telling us that you want to cancel, you have a further 14 days to return the goods to us.

To start a return, please contact us at support@pullenapparel.com quoting your order number and telling us that you wish to cancel your order.

Return postage

If you're returning an item because you've changed your mind, ordered the wrong size or simply don't want it anymore, you are responsible for the cost of returning it to us.

We recommend using a tracked delivery service and keeping your proof of postage. We cannot be responsible for items lost while being returned.

What condition does my return need to be in?

You can handle and try on clothing in the same way you reasonably would in a shop.

Please don't wash, wear for an extended period, damage or alter the item before returning it.

If the value of an item has been reduced because it has been handled beyond what is reasonably necessary to check its size, fit, nature, characteristics or functioning, we may make an appropriate deduction from your refund.

Refunds

Once your returned item has been received we'll process your refund, normally within 14 days.

We'll refund you using the original payment method.

If you cancel your entire order under your statutory cancellation rights, we'll also refund the standard delivery charge you originally paid.

If you selected a more expensive delivery option, we'll refund only the amount that the standard delivery option would have cost.

Faulty, damaged or incorrect items

If your Pullen item arrives:

• faulty or damaged;
• incorrectly printed;
• materially different from the product description; or
• different from the item you ordered,

please contact us at support@pullenapparel.com as soon as possible, including your order number and, where useful, photographs of the problem.

You will not be responsible for the return cost where the item is faulty, damaged or incorrect.

We'll work with you to provide an appropriate remedy, which may include a replacement or refund.

Your statutory consumer rights are not affected.

POD and made-to-order products

Our standard Pullen hoodies, T-shirts and other garments may be produced specifically after you place your order.

This does not by itself remove your statutory right to cancel. Standard Pullen products can therefore be returned under the cancellation process above.

If we introduce genuinely personalised or bespoke products in the future, such as garments printed with text, images or designs specifically chosen or supplied by you, different cancellation rules may apply. We'll clearly explain this before you place your order.

What if I refuse delivery?

If you no longer want your order, please contact us rather than simply refusing delivery.

Refusing or failing to accept delivery does not automatically count as notifying us that you wish to cancel your order.

Your statutory rights

Nothing in this policy limits or excludes your legal rights.

Under UK consumer law, goods must be as described, of satisfactory quality and fit for purpose. These rights apply separately from your 14-day statutory cancellation right.

For online purchases, you generally have 14 days from receiving the goods to notify us that you wish to cancel, followed by a further 14 days to return them.

Last updated: 2 October 2026